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Job title : Call Center Executive

Questions being asked in the interview :

1.What you know about Call Center?
Ans.Call center is a service desk, where a large volume of calls are handled by the customer associate in order to render services to the customer.

2. Mention the types of call center and what is the difference between them?
Ans:
Inbound Call Center
: In inbound call center, customer associate will receive the calls regarding the customer’s queries or demands. Eg: Customer calling to Telecom Company to know the current tariff on internet service they provide.
Outbound Call Center :  In outbound call center, customer associate will make calls to their customer, regarding business or sales related.  Eg: When you receive a call from a bank offering a personal loan.

3. What according to you call center job is?
Ans.This question is asked by interviewer to know what type of job you are applying for. So based on your answer they will decide what role or position they will assign to you like if you say that call center is about dealing with customer problems they will put you as customer associate but if your answer is that a call center is a new business zone, where youngsters are employed in numbers and get an opportunity to make their career, they might put you in a HR department.

4.Why we should hire you for company?
Ans.This question is an opportunity for you to showcase your talent and skill.  You can convince the interviewer by bringing their attention on the talent you got and tell them how perfect you are for that job. Also, you can mention some innovative ideas or concept that can help increase the organization profitability and credibility.

5.What you understand with the term “Customer Satisfaction”?
Ans.Any business depends upon the quality of the service you offer to your customer.  To offer this, you need to understand the customers need and their problems. You have to think from their point of view and try to meet their demands and requirements. This is what “ Customer Satisfaction” is.

(Written on: 21.10.2015)

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