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Job title : Customer Representative Executive
Similar Job Title : Customer Support Executive, Customer Relationship Manager
Introduction about the Customer Representative Executive : A customer service representative interacts with a company’s customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints. For instance, a customer representative may assist you in opening an account or help you to resolve a problem if you cannot access your account or if your order never arrived. Usually, customer service representatives gather their information via a telephone call.
Questions being asked in the interview :
1. What is the difference between customer and consumer?
Ans.Consumer is a broad label for any individuals or households that use goods and services generated within the economy. While the term customer is usually referred to a current or potential buyer or user of the products of an individual or organization.
2. What is customer life cycle?
Ans.Customer life cycle is a term used to describe the progression of steps a customer goes through when considering, purchasing, using, and maintaining loyalty to a product or a service.
3. How would you increase customer's satisfaction?
Ans.Be honest with your client. Be responsive and open to all of his criticisms and try work on them with the perspective of converting your drawbacks into your strengths. Try treating your customers in the best way out as they are the source of revenue for your business keep your promises. Be knowledgeable. Know the facts about your products or services. Understand company policies. In addition, know as much about your client’s business and needs as you can. and anticipate your client’s needs.
4. How you deal with a difficult person?
Ans.The interviewer is probing your communication abilities. Here the interviewer is testing you to see how you react and command over communication abilities.
“Well I believe it’s our own perception about people. I always meet people with an open mind and listen to them, that’s why I didn’t find any person very difficult to handle”
5. How do you review the monthly performance of the customer service team?
Ans.“Performance of customer service team can be review by the number of complaints per month, Customer relationship building ratio per month and through customer’s feedback.”
(Written on: 15.10.2015)