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Job title : Receptionist
Job Description :
his receptionist sample job description can assist in your creating a job application that will attract job candidates who are qualified for the job. Feel free to revise this job description to meet your specific job duties and job requirements.
Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system.
Job Duties :
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions.Maintains security by following procedures; monitoring logbook; issuing visitor badges. Maintains telecommunication system by following manufacturer's instructions for house phone and console operation. Maintains safe and clean reception area by complying with procedures, rules, and regulations. Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. Contributes to team effort by accomplishing related results as needed.
Skills and Qualifications :
Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Phone Skills, Supply Management
Questions being asked in the interview :
1. Tell us about previous work experience as a receptionist or other experience that could be relevant.
Ans.Explain any previous receptionist work in detail, including who you worked with, how long for, your main responsibilities, and whether you greeted clients in your role. If you have not worked as a receptionist before, explain any telephone work or customer service roles you have performed, and highlight relevant skills.
2. What were your primary responsibilities?
Ans.Go into detail about your main responsibilities, including daily tasks as well as ad hoc duties. If you worked in a high volume environment, also mention this.
3. How did you organise your schedule?
Ans.As a receptionist your schedule is ultimately dictated by the flow of visitors through company doors. Talk about how you always create a flexible schedule so that you can combine important tasks with greeting customers and visitors.
4. How many people did you interact with during an average day?
Ans.You should have a good idea of the number. Include telephone calls, external visitors and requests from managers. Often a receptionist will also help with meetings and provide some secretarial assistance. Always be honest.
5. How did you deal with exceptionally busy times?
Ans.Ideally you will have had experience and can talk about how you cope with busy times. Interviewers want to hear how you would record each missed call and ensure that calls are returned whenever possible, and that you keep a thorough written record to ensure that nothing is forgotten.
6. Do you have experience working with multi-line phones?
Ans.It is very likely that you will be asked this and hopefully you have had some experience. If not, do some research so that you can demonstrate that you have a good knowledge of these types of phones. Ideally get some training before the interview.
(Written on: 21.10.2015)