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|Job title : Service Advisor
Questions being asked in the interview :
1.Can you explain the philosophy of good customer service?
Ans:This question seems to be difficult, but you should not worry because the answer is very easy. You can response that My career's philosophy is to keep the customer in good relationship and bringing out a clerly experience for the individual customer by appraising the customer's demands,by satisfying the customer's requests,keeping the promises and listening to customer's needs.
2.Give me an idea to measure service?
Ans:This interview question is popular and it is often asked by the employers because it expresses the understandability of a customer.The customer service is known as a Vague service, it means that it can be felt but not be touched.
3.What would you do to handle negative comments from clients, most especially when they express anger, frustration or hostility?
Ans:Show your warm, friendly and professional character. Only express it and do not tell your customers about that. Keep it in mind and you should demonstrate your ability in controlling and your power so that you are authorized to make dialogue (While your listening skills are maintained) and you will not to be bulldozed or effected by the sentiment of the complainant.
4.What Eeperience do you have in this field?
Ans:Speak about specifics that relate to the position you are applying for. If you do not have specific experience, get as close as you can. If you are being asked this question from your employer then you can explain your experience. Tell the employer what responsibilities you were performing during your job. You can tell what programs you developed and what modules you worked on. What were your achievements regarding different programs.
(Written on: 21.10.2015)