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Job title : Store Executive

Questions being asked in the interview :

1.How do you overcome objections when selling a product?
Ans.There are a few common objections that individuals face when trying to sell products to consumers. Some of the main objections include:
Price: the consumers think it is too high or low
Need: the consumer does not foresee a need for the product
Value: the consumer does not recognize the quality in the item
To sell the customer on the product you must be able to successfully address these concerns and any others. Most importantly, you must be able to effectively communicate with customers to determine and address their particular objections.

2.How would you handle an employee struggling to meet sales goals?
Ans.As a manager you are responsible for the overall success of your store, so being able to motivate and assist other employees is a critical function. In answering this question, you will want to share a step-by-step process that you would follow when evaluating then assisting an employee to bring them up to par. This is also a great time to highlight your knowledge of effective sales techniques and your ability to teach them to others. Support your answer with a strong example of how you have assisted employees in the past with meeting company goals, even if you were not in a management position.

3.What would you do in a situation where you have an understaffed shift?
Ans.This is another situation where strong problem solving skills are needed. Within store management there are certain situations that you are bound to face at some point, and being understaffed is one of them. Employers want to know that you will be able to properly handle such a situation. In answering this question, provide a detailed course of action that you would take to try to get the store properly staffed as quickly as possible, ending with your willingness to cover the shift if need be. This showcases your leadership abilities, which interviewers are looking for.

(Written on: 21.10.2015)

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