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Job title : Tele-Caller

Job Description : This telemarketing representative sample job description can assist in your creating a job application that will attract job candidates who are qualified for the job. Feel free to revise this job description to meet your specific job duties and job requirements.

Job Responsibilities :Converts inquiries into sales by answering inbound telephone calls.

Job Duties : Advises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other. telecommunications technologies. Influences customers to buy or retain product or service by following a prepared script to give product reference information. Documents transactions by completing forms and record logs.Maintains database by entering, verifying, and backing up data.Keeps equipment operational by following manufacturer's instructions and established procedures; notifying team leader of needed repairs. Maintains operations by following policies and procedures; reporting needed changes. Maintains quality service by following organization standards. Maintains technical knowledge by attending educational workshops; reviewing publications. Contributes to team effort by accomplishing related results as needed.

Skills and Qualifications : Persuasion, Telephone Sales, Customer Focus, Data Entry Skills, Selling to Customer Needs, Closing Skills, Telephone Skills, Organization, Energy Level, Persistence, Product Knowledge.

Questions being asked in the interview :

1. What is an Average Talk Time in Telemarketing?
Ans.An Average Talk Time is a typical amount of time of an agent spending on the phone with a potential customer. He uses his skills to convince the customer for the products.

2. What do you mean by Telemarketing?
Ans.Telemarketing is the dynamic medium of marketing which is conducted by telephones. Its main purpose is to make a sale. It is done by the help of telemarketers. It is the most controversial type of marketing. Marketing goods or services through direct telephone contact with the consumer market is telemarketing.

3. Is unwanted telemarketing a crime?
Ans.Yes. Vermont law also imposes criminal penalties on telemarketers who call a Vermont telephone number without having first registered with the Vermont Secretary of State, unless the company is a federally-regulated financial institution (e.g. a federal bank), or is already regulated by, or registered or licensed with, one of the following Vermont governmental agencies: Secretary of State, Public Service Board, Department of Banking, Insurance, Securities and Health Care Administration, or Department of Taxes.

4. What do you mean by Cold Calling?
Ans.Cold calling is a kind of telemarketing technique which involves the calling of those consumers which are not aware of their services and not expected for the telemarketer calls.

5. What is an Average Talk Time in Telemarketing?
Ans.An Average Talk Time is a typical amount of time of an agent spending on the phone with a potential customer. He uses his skills to convince the customer for the products.


(Written on: 15.10.2015)

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