Dispatch Managers control the flow of goods / products / material at warehouses. It is their responsibility to ensure all goods are accounted for each shipment, and to ensure each shipment arrives on time. This is not a typical office position.
Dispatch Managers work directly on the warehouse or shop floor to make sure everything gets done. It involves being on feet for long periods and can sometimes involve lifting and moving product.
The shipping, manufacturing and logistics industries are the biggest employers of Dispatch Managers.
The role of Dispatch Manager is a supervisory position. It involves delegating tasks to warehouse employees, as well as training new hires. This role also requires someone who thrives in a collaborative environment, as the Dispatch Manager works with many other positions on the supply chain.
Important : These are some basic guidelines and tips.
1.
Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs.
Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel.
Using telephones, two-way radios or text messages to contact employees or emergency personnel.
Speaking with supervisors or customers to resolve problems, requests for services or equipment.
Preparing daily work such as schedules.
Preparing work orders for crew or receiving work orders from work crews.
Being in charge of communications within company assigned territories.
Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information.
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Excellent communication skills to collaborate with others under any type of condition..
Candidate must be ready to work in night shift..
Excellent clerical and organizational skills to keep track of schedules, routes and personnel.
Knowledge of computers for scheduling and other dispatching duties.
Ability to multitask with different, and sometimes conflicting, events happening at the same time.
Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances.
Ability to relay information in a fast-paced environment.