Customer Care Executive

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Customer care executives analyze customer purchasing habits, returns, and complaints to make adjustments to their customer care strategy as necessary. They also analyze the communication cycle between their staff and customers using client relationship management software.

Customer service is giving assistance to customers on how to best use the product, trouble-shooting any issues, and ensuring they had a great buying experience. Customer care means how well customers are taken care of while they interact with the brand.

They are often a client`s primary point of contact with a company. The duties and responsibilities of them include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.


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Some more information about Customer Care Executive

Important : These are some basic guidelines and tips.

1.

  • Answering questions about a company’s products or services.
  • Resolve product or service problems by clarifying the customer`s complaint.
  • Determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Strong phone contact handling skills and active listening.
  • Familiar with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • 2.

  • Empathy.
  • Communication skills.
  • Product knowledge.
  • Problem-solving skills.
  • Patience.
  • Positive attitude.
  • Positive language.
  • Listening skills.
  • A willingness to go the extra mile.
  • Personal responsibility.
  • Confidence.
  • Tenacity.
  • Authenticity.
  • Adaptability.
  • Attentiveness.
  • Desire to learn.
  • Professionalism.
  • Acting ability.
  • The ability to respond quickly.
  • Time management skills.
  • The ability to let it go.
    • 3.

  • Live chat support
  • Email support
  • Self-service support
  • Interactive voice support
  • Social media support
  • On-site support
  • Telephone support
    • 4.

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